Reference

How we protect your privacy at ning4d

When you open an account with ning4d and fund it via DANA, OVO, GoPay or QRIS, we encrypt your personal information and keep it secure.

Encrypted deposits & withdrawalsYour data stays on-siteNo third-party sharing without consent
Explore the Lobby Read FAQ
ning4d How we protect your privacy at ning4d
REACH OUT ANYTIME

How to contact us about your privacy

Team online

Live Chat

Open the chat window in your account or on the lobby homepage. Response times during peak hours (8 AM–11 PM Jakarta time, seven days a week) are typically under three minutes.

Email Support

Send privacy requests or data-access queries to [email protected]. We respond within 24 hours on business days with confirmation of your request and next steps.

Account Settings

Log in, go to Settings → Privacy & Data, and manage your communication preferences, data visibility and cookie consent in one place without contacting support.

HOW WE KEEP YOU SAFE

Data handling and your account security

Encryption Standard

All deposits, withdrawals and account logins use AES-256 encryption. Payment data never touches our servers in plaintext; DANA, OVO, GoPay and QRIS transactions are tokenised before storage.

Cookie & Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences. Analytics cookies track your lobby behaviour so we can spot and block suspicious access attempts early.

Data Retention

Account data is held for as long as your account remains active plus three years after closure. Transaction records depend on local law and may be held longer for regulatory compliance.

Third-Party Access

We share payment data with your bank or DANA/OVO/GoPay/QRIS provider only to complete your deposit or withdrawal. We do not sell your name, email or play history to marketers or data brokers.

Account Verification

Your first withdrawal triggers identity verification — we ask for your ID number and a payment proof to confirm ownership. This step protects both you and ning4d from unauthorised access and fraud.

Data Access Request

Log in to your account settings or contact [email protected] to request a copy of all personal data we hold about you. We compile and deliver your file within 14 business days.

Common questions about your data

Payment card or e-wallet tokens used for your first withdrawal are retained encrypted on our secure servers so future withdrawals process faster. You can request deletion of stored payment methods in Account Settings → Payment Methods at any time, and we remove them within 24 hours.

No, unless you consent in writing. We share transaction data with your bank or payment provider (DANA, OVO, GoPay, QRIS) only to settle your deposit or withdrawal. We never sell your name, email or play history to advertisers or other platforms.

Go to Account Settings → Account Closure and submit a deletion request. We close your account immediately, flag your data for anonymisation within 30 days, and purge it from active servers within 90 days where local law permits. Compliance records may be retained longer.

No. Your password is hashed using bcrypt, a one-way encryption method. Our engineers cannot recover or reset your password — you reset it yourself via the 'Forgot Password' link on the login page, which sends a secure code to your email.

We collect your IP address, browser type and pages you view. This data helps us detect bot traffic and DDoS attacks. We also set analytics cookies so we can count visitors and improve the homepage. You can opt out of analytics cookies in your browser settings.

We use anonymised play data internally to improve game recommendations in your lobby. We do not sell your history to ad networks. Marketing emails sent from ning4d are tied to your account only; you can unsubscribe anytime in Account Settings → Notifications.

Depends on local law. Your data is held in secure data centres; specific location details are available upon request to [email protected]. We ensure all stored data meets Indonesia's data protection standards and encrypt it in transit across borders where applicable.

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